Manufacturing and industry

Main benefits of using Augmentor solutions

Significant reduction in production line downtime
Interactive work and service procedures
A tool for preventive maintenance and operational safety
Documentation of all performed actions
Data integration into internal systems
Training of employees and beginners

Case Study: Comexi Group

Use of remote technical support and tailored manuals together with a ready-made box containing smart glasses and service accessories.

Comexi Group specializes in manufacturing machinery and providing services for the flexible packaging industry. It operates in Spain and has another production plant in Brazil.

The company offers a wide range of technologies and supplies complete solutions for the processing of flexible packaging materials, including flexo, offset printing, lamination, cutting and digital services. Comexi emphasizes sustainability and innovation, with the goal of minimizing the environmental impact of its manufacturing processes.

In 2013, Comexi established the Comexi CTec Technology Center, which provides training, consulting and support in the areas of printing and packaging conversion.

Comexi operates globally and has sales representation in more than 100 countries.

main challenges

Before the introduction of modern remote support, Comexi offered after-sales services by phone or email and via Skype.

Sending photos and videos was often inaccurate, and without sending an expert, the situation could not be effectively resolved to the customer’s satisfaction.

solution

Remote AR support

Whenever a customer needs assistance anywhere in the world, a Comexi expert can use the instant connection via Remote Eye to virtually solve the situation on the spot.

output in numbers

Added value for the customer

In numbers, the introduction of remote technical support has resulted in a 97% reduction in callouts. Thanks to the accurate recording of the support scope and the logging of each intervention, the overall turnover of aftersales services has increased by 17% in the first six months and the Comexi CTec training centre has a tool to train new staff more easily.

What do the users like?

Simplicity

Clear and intuitive controls without the need to learn anything. Immediate use in practice even for beginners.

Cost savings

Immediate cost reductions for repeat trips, eliminating some training and replacing it with a modern application.

Reaction time

Whether your people are on a site or on the road, having an instant connection to anyone in the company is priceless.

AI Assistants

Predefined AI assistants to improve meeting output and simplify scheduling.

LIVE Tutorials

Beginners in the company or more complex repairs benefit from a work scheme tailored to each situation.

Feedback

Everything is recorded and stored for future review or to document the progress of each individual contract.

Esteve Roura

technical service director

“With our Augmented Reality (AR) remote service solution, we can continuously improve and add new service features that enhance the quality of service for our customers. The result is a 17% increase in after-sales service demand.”