Agriculture

Main benefits of using Augmentor solutions

Immediate connection of the supplier with the client
Manuals for each machine and equipment available at all times
The ability to update remotely across all devices
Problem recording and error tracking
Training of new employees for the client
Data integration into internal systems

Case Study:
Hardi International A / S

Reducing the burden of travel in terms of carbon footprint and emissions, as well as response time and immediate assistance when the customer needs it.

Hardi International A/S is a Danish company that specializes in the development and production of spraying technology for agriculture.

The company’s product range includes a wide range of sprayers, including self-propelled, towed, carried, hand-held and mist sprayers, as well as components and electronic spraying solutions.

The company is headquartered in Denmark and its distribution network covers more than 100 countries worldwide.

Hardi has subsidiaries and representative offices in Sweden, Norway, France, Spain, Germany, Australia, China and North America, to name a few.

The company emphasizes innovation and sustainability to help farmers maximize yields while minimizing environmental impact.

main challenges

Before the introduction of modern remote support, frequent trips across continents were an essential part of the work of Hardi specialists. The difficulties were both personal absence and language barriers.

solution

Remote AR support

Whenever a customer needs help, a Hardi expert can immediately intervene remotely and effectively resolve the situation thanks to Remote Eye. Without travel and time delays, and with an AI translator.

output in numbers

Added value for the customer

The introduction of remote audio-video support has resulted in a reduction in callouts and savings of tens of tonnes of CO2 per year. The response time from the detection of an apparent problem to its resolution has been reduced from days to hours, and the solution also makes it possible to prevent recurring problems through logging. Given the company’s global market presence, the impact on the entire agricultural sector and CO2 savings is significant and growing.

What do the users like?

Simplicity

Clear and intuitive controls without the need to learn anything. Immediate use in practice even for beginners.

Cost savings

Immediate cost reductions for repeat trips, eliminating some training and replacing it with a modern application.

Reaction time

Whether your people are on a site or on the road, having an instant connection to anyone in the company is priceless.

AI Assistants

Predefined AI assistants to improve meeting output and simplify scheduling.

LIVE Tutorials

Beginners in the company or more complex repairs benefit from a work scheme tailored to each situation.

Feedback

Everything is recorded and stored for future review or to document the progress of each individual contract.

Mads Petersen

spare parts manager

“Technical support to customers in different countries and continents always entails travel, which contributes to a higher carbon footprint. The RemoteEye solution allows us to cover long distances using modern technology, significantly reducing the number of trips and the burden on our planet.”