Automotive and maintenance

Main benefits of using Augmentor solutions

Solutions for aftersales and service network support
Digitalisation of training and workflows
Cutting repair time and ending trial and error
100% warranty repairs and documentation
Data integration into internal systems
Training of junior mechanics

Case Study: FORD TRUCKS

Remote technical support and service assistance with both repair and understanding of new technologies is key to retaining capable mechanics and satisfied customers today.

Ford Trucks, a joint venture between the US-based Ford Motor Company and Turkey’s Koç Holding Group, manufactures and operates the Ford truck service network in Europe.

The operation of the service network in Europe is managed through authorised partners and importers in each country, where Ford Trucks is gradually introducing augmented reality (AR) technology to support the servicing of its vehicles.

Across Ford’s European operations, such as in Cologne, AR solutions are being implemented on production lines, increasing efficiency and data exchange between plants.

As part of Ford’s global strategy, these technologies are gradually being introduced in service networks in Europe.

main challenges

The automotive and maintenance industries are under extreme pressure. The lack of skilled labour, the difficulty of getting new recruits up to speed and ensuring adequate support for the more demanding repairs is a common shortage, and not just for warranty repairs, the brand representation and overall network of each repairer is also suffering.

solution

Remote support and workflows

Immediate contact with a trainer or senior mechanic is priceless. Hand in hand with the ability to create all key workflows and warranty repairs digitally over time, it brings the changes the market is crying out for.

output in numbers

Added value for the customer

It is too early to give exact figures, automotive is a very conservative industry and the main benefit so far is evident from the positive perception of technology by junior mechanics in terms of their immediate support and simplification of technical support by senior experts and diagnosticians. Faster repairs, happier customers and most importantly a complete overview of warranty work is the biggest measurable item at the moment. From preliminary estimates of progress, the dealership now has accurate data and records the moment a job first shows up at the repairer.

What do the users like?

Simplicity

Clear and intuitive controls without the need to learn anything. Immediate use in practice even for beginners.

Cost savings

Immediate cost reductions for repeat trips, eliminating some training and replacing it with a modern application.

Reaction time

Whether your people are on a site or on the road, having an instant connection to anyone in the company is priceless.

AI Assistants

Predefined AI assistants to improve meeting output and simplify scheduling.

LIVE Tutorials

Beginners in the company or more complex repairs benefit from a work scheme tailored to each situation.

Feedback

Everything is recorded and stored for future review or to document the progress of each individual contract.

Jan Karnolt

technical trainer and expert diagnostician in the automotive industry

“The immediate ability to assist the moment a vehicle is taken in for major or warranty repairs is a change that changes the market’s approach from trial and error to real diagnosis and root cause determination.”